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Built for trades. Open to any small business that’s stuck.

Business strategy. Built around you.

I’m Brian O’Connor. 30 years in sales and 22 years in finance.

Strategy-first business consulting. I find the bottlenecks that leak money from your business, then we fix them. AI is one of the tools we use, not the pitch.

Find the thousands slipping out of your business every month, and keep them.

Free report. No strings attached. No email needed to see your results.

  • FREEOnline audit
  • $497Deep-dive audit
  • $1,997Install
  • $497/moPlans from
  • 100% free
  • No strings attached
  • No email needed to see your results

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Who I help

Plumbers, HVAC, roofers, plus tattoo shops, restaurants and more in southern NH and northern MA.

  • Plumbers
  • HVAC
  • Roofers
  • Electricians
  • Tattoo shops
  • Restaurants
  • Salons and barbers
  • Any small business that feels stuck

Where small businesses leak money

Most owners have three or four of these. Tap one to read more.

Follow-up that never happened

The quote went out. Then the week did. By the time you circle back, they've already hired whoever called them second.

The invoicing lag

You finished the job Tuesday. The invoice went out Sunday night, because that was the first hour you had. Nothing looks broken - but you financed your customer for five days, and you did it again the week before.

The scattered customer maze

The quote is in a text. The address is on a sticky note. The follow-up is in your head. Every piece exists - just never in the same place, and never where somebody else could pick it up.

Owner dependency

If you stepped away for two weeks, does the work keep moving - or does it stop? If it stops, you don't own a business yet. You own a job that can't run without you.

The CRM nobody agrees on

You bought the system. Half the team uses it, half still works off their phone, and now there are two versions of the truth with no way to tell which one is real.

The inbox is the filing system

Every price, every promise, every decision lives in somebody's email. It works right up until that person is out - and then nobody can find anything.

See 9 more
Reviews only when you remember

The customers who loved the work never got asked. The one who didn't found the review page on their own. Your rating isn't your reputation - it's whoever was motivated enough to type.

No line of sight

You can feel whether it was a good month. You can't say which job, which crew, or which service made it good - so next month you guess again.

Onboarding done by hand

Every new customer gets the same eight steps, typed fresh each time. Nobody's certain who did which one, and the step that gets skipped is the one you hear about later.

Admin that repeats itself

The same form, the same reminder, the same three messages - every job, every week. It isn't hard. It's just always there, and it always costs the same hour.

Chasing money you already earned

The work is done. The invoice is out. Now it's on you to remember who hasn't paid, and to be the one who brings it up - again.

Nobody owns the handoff

Sales says it's booked. Operations says nobody told them. The customer heard two different dates. No one made a mistake - the handoff just didn't belong to anyone.

The approval queue

The work has been ready for nine days. It's sitting in somebody's queue behind eleven other things, and nobody can tell you whose queue it is or when it moves.

Two systems, two truths

Finance has a number. Operations has a different one. Both came out of a real system and neither matches - so the meeting becomes an argument about whose export is right instead of what to do next.

Knowledge that lives in three people

How things actually work isn't written down anywhere. It's in the heads of the three people who've been here longest. Everything runs fine until two of them are out the same week.

What it costs

  • FREEOnline audit. Five short steps on this page. Your report shows right on screen, no email needed. Email it to yourself only if you want a copy.
  • $497Deep-dive audit. Done by Brian after we talk and agree. A full review of your company, plus a game plan to fix the bottlenecks.
  • $1,997Install. One time. We put the fixes in place.
  • $497/moEssentials. Monthly support that keeps it all running.
  • $797/moComplete. Everything in Essentials. Includes the AI receptionist.

If the Foundation Audit doesn't find at least $1,500 a year in money or time you can get back, you don't pay for it. The $497 comes off the $1,997 install if you go ahead within 30 days.

Talk to Brian

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