Why Strategy Comes First - and Why I Feared AI Too
The game is tilted toward the big companies. They have whole teams answering the phone and chasing every lead, while you’re on a job site, in a meeting, or finally sitting down to dinner. A missed call is money walking to somebody else.
Brian O’Connor on why he pushed back on AI at first - and what changed his mind. After 30 years in sales and 22 years in finance, the conclusion wasn’t to open a software company. It was to look at the pipeline, the margins, and where the time actually goes - first - and only then build the systems that carry it.